Privacy Policy

Thank you for choosing RNKHUB, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use RNKHUB. It also outlines your rights concerning your personal data and how you can exercise those rights.

By using RNKHUB, you agree to the practices outlined in this policy. If you do not agree with the terms, please discontinue use of RNKHUB.



Information We Collect

We are fully committed to safeguarding the personal information you provide, ensuring that it is only accessible by authorized employees of RNKHUB on a strict need-to-know basis.

When you fill out a demo request or lead form, we collect the following information:
• Full Name
• Email Address (business or personal)
• Phone Number
• Country
• Business/Company Name
• Website URL (if applicable)
• Number of fitness studios, gyms, or clubs you own or manage
• On-site activity: the pages you visit and forms you engage with
• Email interactions, such as opens and clicks from communications sent by RNKHUB

This information may also be manually added by an employee from RNKHUB when receiving details via business cards freely provided by users for potential business or partnership opportunities.

Once a user completes an online demo request, their activity on our site will be logged and stored for analytical, marketing, and sales purposes. This data will be retained until you withdraw your consent.

All other personal information will be kept only as long as it serves the original purpose for which it was collected or as required by law.

During a demo session, we may gather data that is relevant solely to assessing compatibility and financial viability for a potential business relationship. No additional personal data will be collected or stored beyond this point.

User behavior on our site will not be tracked unless the individual identifies themselves via actions such as signing up for a newsletter or requesting a demo. In these cases, their website interactions, such as page views, email opens, and clicks, will be monitored accordingly.



Why and How We Use Your Information

Sales

We collect this information to assign the most suitable sales representative to connect with you after a confirmed demo request, to provide appropriate pricing, and to ensure the delivery of the services you’ve inquired about through the demo request form.

Marketing

The email address you provide may be used to send you marketing-related materials, including:
• Special promotions tailored to your business needs, based on your expressed interest in our products.
• Curated content about the fitness management industry, such as expert tips, trends, statistics, or insights that could benefit your business.
• Updates or notifications regarding any changes to our products or services that might be relevant to you.
If you wish to stop receiving marketing emails from us, you can easily opt out by clicking the "unsubscribe" link at the bottom of any email we send.

Analytics

When you visit our website, we collect and store information such as the name of your internet service provider, the website that referred you to us, the sections of our site you explore, the date and length of your visit, and details about the device used (such as device type, operating system, screen resolution, language, location, and web browser). To protect your privacy, we capture only an anonymized version of your IP address. This is done by truncating the last octet of your IP address, ensuring that your full IP address is never stored on our servers and remains inaccessible to us.



Conditions for Processing Personal Data (KVKK)

If you are a visitor or customer located in Turkey, RNKHUB is the data controller of your personal information in accordance with the Law on Protection of Personal Data No. 6698 (“KVKK”).

Our legal basis for collecting and using the personal information outlined above depends on the nature of the personal data and the context in which we collect it. We typically collect personal information from you under the following circumstances:

• With your explicit consent: When you voluntarily provide personal data through forms or other communication methods. • Contractual necessity: When the processing is required for the performance of a contract or to establish a potential business relationship. • Legal obligations: When we are legally required to process your data (e.g., tax records, regulatory obligations). • Legitimate interests: When the processing of your personal data serves our legitimate business purposes, which are not overridden by your rights to data protection or fundamental freedoms.

We may process personal information for the following legitimate business purposes:

• To improve, personalize, or enhance our services and communications for our current and potential customers.
• To detect and prevent fraudulent activity.
• To better understand how users interact with our website and services.
• To send digital communications, such as marketing emails, which we believe may be relevant or beneficial to you.
• To evaluate the effectiveness of promotional or advertising campaigns.

Data Subject Rights (KVKK Rights)

In accordance with KVKK, you have the following rights with respect to your personal data: • Right to Access: You can request information about whether your personal data is being processed.
• Right to Rectification: You can request the correction of any incomplete or inaccurate personal data.
• Right to Erasure: You may request the deletion of your personal data under specific conditions.
• Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
• Right to Restrict Processing: You can request a temporary restriction on the processing of your personal data while certain disputes are being resolved.
• Right to Data Portability: Under certain conditions, you can request a copy of your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, or if you object to the processing of your personal data, you may contact our Data Protection Officer (DPO) at info@rnkhub.com. Additionally, you have the right to lodge a complaint with the Personal Data Protection Authority (KVKK) if you believe your rights have been violated.

We may be required to collect personal data from you to fulfill legal requirements. In cases where personal data is needed for a legal obligation or a contract, we will clearly state the need for this information and the consequences of not providing it.

Where we process data based on our legitimate interests, we will inform you of these interests at the relevant time and ensure that your data protection rights are respected at all times.



Cookies

Strictly Necessary Cookies – These cookies are essential for certain functions of our website to work, such as facilitating payments or enabling secure log-ins. These cookies do not collect personal information, and we do not require your consent to place them on your device. Without these cookies, some services or features you have requested cannot be provided.

Performance Cookies – These cookies collect anonymous data on how users interact with our website. The information gathered helps us improve the site’s functionality and evaluate the effectiveness of our advertisements. In some cases, trusted third-party services may collect this data on our behalf. However, users remain anonymous, and the data is only used for the purposes outlined here. By using our website, you consent to the placement of these performance cookies on your device.

Functionality Cookies – These cookies are used to enhance your experience by remembering your preferences, such as text size or language settings. The information these cookies collect is anonymous and does not track your activity across other websites. By using our website, you agree to the placement of these functionality cookies on your device.

Targeting and Advertising Cookies – These cookies are managed by trusted third parties to deliver advertisements that are more relevant to your interests. They are also used to limit the frequency of ads and measure the success of advertising campaigns. All information collected by these cookies is anonymous and does not include personal data. By using our website, you consent to the placement of these cookies for targeting and advertising purposes.

Deleting Cookies
You can manage or delete cookies through your browser settings. However, this may result in the loss of stored preferences, saved log-ins, and other site-specific settings you’ve customized.



3rd Party Tools Used

We partner with a variety of trusted third-party service providers to enhance our platform's functionality and deliver a better user experience. We have taken necessary steps to ensure that all data processed by these third-party providers remains anonymous unless explicit consent has been provided by the user for the processing of their personal data, as outlined below.

The third-party tools we utilize include:
• Google Analytics
• Google Ads
• Facebook

These third-party tools are used for the following purposes:

• Anonymous Data Collection: Gather site usage history, compliance metrics, and statistical data to improve site functionality and user experience.
• Client and Lead Management: Manage a database of existing or potential clients, using information collected through demo requests, referrals, or industry events.
• Marketing Campaign Analytics: Track and measure the success of various marketing initiatives.
• Targeted Advertising: Serve personalized ads across platforms outside our website, such as on Facebook or within Google’s Ad Network.
• User Behavior Tracking: Analyze the click behavior of aggregated users across different sections of our website to enhance site navigation and content offerings.



How to Access or Delete Your Data Processed by RNKHUB

To access or delete the data processed by RNKHUB, you can simply send an email to our Data Protection Officer at info@rnkhub.com, and we will handle your request to access, rectify, restrict, or delete any of your data in our possession.

What Rights Do You Have Over Your Personal Data?

Under data protection laws such as the General Data Protection Regulation (GDPR), you have the following rights: • Access: Request access to your personal data by submitting a subject access request.
• Rectification, Erasure, or Restriction: Request the correction, deletion, or restriction of your personal information where appropriate.
• Objection: Object to the processing of your personal data when justified.
• Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
Before processing a data request for deletion, rectification, or restriction, we may ask for identity verification to ensure the security of your data.

If you would like to unsubscribe from our emails or other correspondence, you can do so by clicking the unsubscribe link in the email footer or emailing our DPO with the subject line "unsubscribe."



Minors

The use of RNKHUB services is not intended for or available to minors. We ask that no one under the age of 16 provide any personal information to us.

If you believe that we have inadvertently collected personal data from someone under the age of 16, please notify us at info@rnkhub.com, and we will promptly remove the data in question.